IT for Users in Organisations Day 01

Ways to increase productivity

1. higher production
2. improve quality
3. improve efficiency
4. improve effectiveness
5. automate manual tasks
6. empowering staff

Ways to improve customer service

1. increase customer satisfaction
2. extend customer services
3. monitor customer contacts – feedback and analysis
4. customer service online
5. automate manual tasks
6. empowering staff

References

1. Melbourne Institute of Technology (Semester 2, 2012). BN105 IT for Users in Organisations Lecture Notes.