Interpersonal skills include the following.
1/ Personal presentation
2/ Listening skills
3/ Questioning skills
4/ Oral-presentation skills
5/ Customer-service skills
-Have a good knowledge of products, services and contracts
-Admit mistakes, as appropriate, and offer solutions
-Create a helping climate and build rapport
-Acknowledge the customer's point of view
-Be accessible and listen to the customer with empathy
6/ Skills to work in teams
7/ References
Terry Mohan, Helen McGregor, Shirley Saunders and Ray Archee "Communicating as professionals", 3nd Ed, Thomson, 2008.
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Learning levels 1, 2, and 3 Learning levels 4, 5, and 6 References http://www.cccs.edu/Docs/Foundation/SUN/QUESTIONS%20FOR%20TH... -
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